How we keep you in the loop every step of the way
Getting your car into a repair shop after an accident can be scary.
Not knowing what’s going on with your car or how long it will take can be stressful. We know how important communication is.
From quote to handover we keep you informed.
Quote: Setting Expectations
The repair process starts with a thorough, transparent quote. Many repair shops give you a vague estimate that leaves room for surprises later. At South Melbourne Smash Repairs we take the time to break down the costs involved in your car’s repair, parts, labour and any additional services.
We try to make this process as clear as possible by explaining:
- What needs to be done and why?
- Will we be using genuine parts or manufacturer approved parts?
- Estimated completion time so you can plan.
This sets the tone for the repair process and gives our clients peace of mind from the get go.
Updates During the Repair Process
Once your car is in our care we don’t leave you in the dark. We know how annoying it is to wonder what’s going on with your repairs especially if you’re dealing with insurance claims or need your car for work or family commitments.
We keep you informed with regular updates, either by phone or email. If any unexpected issues arise, such as additional damage found during the repair we will notify you straight away. Transparency is key to making you feel confident in the work being done. We provide:
- Regular updates so you know where your car is at in the repair process.
- Immediate updates if any additional work is needed.
- Clear explanations for any delays so you’re not left wondering.
Communication with Insurance Companies
Dealing with insurance claims can be a pain and many customers feel lost when dealing with repair shops that don’t handle this side of things well.
Of course, a comfortable insurance claim starts with picking the right insurer.
We work with insurance companies, providing them with all the necessary paperwork so your claim is processed quickly and hassle free.
We want to make this process as easy as possible for you.
You can be assured South Melbourne Smash Repairs will look after your car.
Handover: Final Check
The final step in the process is just as important as the first. Once your car is ready for pick up we do a final inspection to make sure all repairs meet our high standards and manufacturer specifications.
When you collect your car we’ll walk you through the repairs, explaining what was done and why. We believe when it comes to smash repairs transparency doesn’t stop once the work is done. We want you to drive away feeling confident your car is back to pre accident condition.
Why Communication is Important
At South Melbourne Smash Repairs we know communication builds trust. Our clients come back to us not just because of our great repairs but because we take the time to keep them informed and involved throughout the process. Our transparency and customer service reduces stress and makes every customer feel their car is in good hands.
